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..."You always treated us as if we were your number one
client...Because of your excellent surveillance work over
the years, we have saved hundreds of thousands of dollars.
I have recommended your company to many friends and business
associates and will continue to do so."
John A. Testa,
Safety Director/Risk Manager, Pulice Construction, Inc.
"Patients who are into malingering and pathological
exaggeration of symptomatology are usually very talented and
very good, and quite capable of fooling highly competent physicians,
even those who are expert in disability evaluations. You provide
a service that is most helpful in differentiating and helping
us separate those patients who are truly ill from those who
are expert in fabricating emotional, physical, and pain symptomatology."
Eugene R. Almer, M.D,
Scottsdale Psychiatric Services
..."the quality of the videotape was excellent and the
judge took particular interest in viewing same. Despite claimant’s
efforts to explain away her activities as visualized on the
tape, the judge was simply not buying the claimant’s
explanations...Subsequent to viewing the videotape at the
hearing,...the judge entered an interim Order...rescinding
claimant’s compensation benefits. The judge indicated
to me that the videotape had obliterated any small amount
of credibility that the claimant had and the judge felt compelled
to cut off claimant’s benefits. Further, subsequent
to the hearing, we forwarded the videotape to one of claimant’s
prior treating physicians... We have now received an opinion
from (him), based upon the videotape, that the claimant has
fully recovered from her work injury. I can state without
reservation that the investigative work performed by Kolb,
Stewart & Associates, Inc. was critical in persuading
the judge of the claimant’s lack of disability."
Gail L. O’Neal,
Marshall, Dennehey, Warner, Coleman & Goggin
..."Kolb, Stewart & Associates plays a very important
and integral part in the claims management scenario and has
greatly helped mitigate our costs...With over $1.3 billion
dollars in sales per year and active worker’s compensation
exposure, we need no occasion, special investigation. Your
firm provides this service with a standard of excellence second
to none. All reports and file footage are timely, neat and
accurate; (Your offices match this professionalism - impeccably
well organized and neat!) These are some of he reasons why
Kolb, Stewart & Associates, Inc. will remain the preferred
provider with our company, and I might add, it is obvious
your people take a great deal of pride in their work"...
Austen D. Schroeder,
Safety Superintendent, Fleming Companies, Inc. ,
Phoenix Division
..."If you have anybody who wonders how an investigation
report in a compensation claim should look, have them review
Larry Osborn’s reporting. His questions, the format
of his report, and summaries are excellent."...
J. Victor Stoffa,
Law Offices of O’Connor, Cavanagh
..."We discovered that dealing with a firm your size
allowed us to engage the right person for the job without
losing control of our case by having to deal with a large
bureaucratic investigation agency. Your investigator’s
thorough and concise daily reports, and your own personal
involvement and accessibility to us throughout each case,
served to constantly assure us that we were in control of
the investigation. You were able to establish iron-clad ‘covers
for your operative within the hours after we authorized you
to proceed...and you produced the desired results within days
after becoming involved...The Phoenix Police Department detectives
assigned to this matter asked us to convey to you their appreciation
for the highly professional manner in which your firm conducted
this most recent investigation."...
Kenneth N. Bender,
Senior Counsel, Honeywell
..."We have collaborated on two video tapes using clips
from or cases and these continue to impress our prospects.
Each tape represented four or five cases with savings of nearly
$500,000 for each group. We have found for each dollar we
invest with your firm we save our customers $10.00. A good
return on the investment."...
Charles Holland Jr.,
Division Claim Manager, Argonaut Insurance Company
..."the plaintiff in this personal injury suit had made
a demand of $2.5 million dollars and claimed to be suffering
from permanent and progressive bilateral wrist injuries. As
a result of the efforts of your investigator, Mr. Ron Jones,
we were able to secure a surveillance videotape demonstrating
the plaintiff loading and unloading her car without apparent
physical restrictions. As a result of the videotape, we were
able to settle this law suit for a fraction of the original
asking price."...
Gregory T. Snyder,
Hinshaw & Culbertson
..."the evidence you collected enabled the Glendale
Police Department to arrest and convict our driver for stealing
from us."...
Craig Steele, Vice
President & General Manager,
Schuck and Sons Construction Company, Inc.
..."Mr. Jones did a superior job of advising me and
helping me to understand the most beneficial way of using
the surveillance. Mr. Jones really impressed me when it came
time to show the video tape to the IME physician. His rapport
with the physician certainly made the viewing process relaxed,
yet direct and objective. I really believe this played a major
part in influencing the physician. The results of the surveillance
have already paid off with our employee’s recent light
work restrictions."...
Gary Cluck, Safety
and Training Manager, Ralston Purina Company
..."I am pleased to say that your entire firm has constantly
met my every need and in many cases, have exceeded my expectations.
It brings me a great deal of comfort in knowing that the firm
Kolb, Stewart & Associates are among the much-needed partners
in the insurance industry’s constant fight against insurance
fraud."...
Victor S. DiGiovine,
NW SIU Team Leader, Fireman’s Fund
..."The claimant's attorney became very reasonable after
watching the video of the claimant walking, kneeling and squatting
- all this with a bum knee! Had we not had this tape, I think
we would have gone to trial and run the risk of an extremely
high award. The estimated savings, had we lost at trial was
in the range of $70,000 to $90,000. My thanks for a job well
done"...
Claims Adjuster,
Keenan & Associates, Inc.
..."Our adjusters are pleased with the surveillance
results... We will be opening fraud cases on two of those
cases, due to the video showing work beyond restrictions while
receiving disability benefits they’re not entitled to...It’s
been great working with your investigators in Denver...Both
are very professional, competent investigators who understand
worker’s compensation issues and time restraints the
adjusters are faced with."...
Ernest J. Hoadley,
Lead Investigator/Supervisor, AIG Claim Services
..."The judge ruled that the claimant did not sustain
any permanent disability. I feel that the surveillance of
the claimant played a significant part in his decision"...
Merton E. Marks, Lewis
and Roca, LLP
..."The investigators were able to get video of the claimant
that was stable and clear. The video was so impressive the
treating physician commented to me on how good it was. I wanted
to let you know that because of the surveillance video provided
to us by your investigators we were able to get a discharge
with zero impairment and are now preparing the file for possible
prosecution of a fraud"...
Ken Davis, senior
Claims Administrator, Pinnacle Risk Management Services
..."Before Mr. Jones’ investigation began, (the
claimant) had already been awarded total disability social
security benefits, and he had made a $300,000 settlement demand
in our case. Mr. Jones videotaped the plaintiff over a period
of several days and thoroughly investigated the level of his
physical activities and income, which were quite different
than the plaintiff had testified to under oath...As you know,
the settlement demand immediately dropped to $60,000 and the
case settled two days later for $30,000. The fine result in
this case was directly attributable to the top-rate work performed
your firm"...
Barry Fish, Law Offices
of Lewis and Roca
..."Thanks to your firm's videotape surveillance and
excellent investigation, Fremont was successful in obtaining
the first fraud conviction in the State of Arizona. Our success
in obtaining this conviction was greatly enhanced by the professional
job done by your excellent staff"...
Division Claims Manager,
Fremont Compensation Insurance Company
..."I very much appreciate the way you respond to our
investigation needs...We at AIG, Claim Services, applaud your
results and look forward to a fruitful business relationship
with you in the future"...
Ernest Hoadley, FID
Supervisor, AIGCS
..."Good News! We were able to get a discharge on the
claimant...He was released to return to work and discharged
with a 5% permanent impairment to the right leg. This was
accomplished by ... our investigator’s diligence to
obtain surveillance film that showed the claimant participating
in many activities he stated he was unable to do.... This
file has also been referred over to the Arizona Fraud Bureau
for their review and handling"...
Carrie Lashbrook,
Account Specialist, Argonaut Insurance Company
..."Your investigator did a tremendous job obtaining
surveillance videotape, which became the centerpiece of the
evidence I submitted to the judge. In addition, your investigator
made an excellent witness at the hearing. . .This workers'
compensation claim, litigated in Georgia, literally spanned
the nation. Your services were invaluable, and I have no doubt
that without your services and the evidence you obtained,
the judge could easily have ruled in the claimant's favor.
Again, thank you for a job well done."
Sartain Law Office,
Atlanta, GA
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